Product-Oriented Environmental Management: Lessons from Total Quality Management

Research in the Innovation Management Area: Lessons from Quality Management

Innovation has emerged as a ‘hot’ research topic in the management field. Currently, considerable research effort is being applied to developing better understanding of how it can be effectively developed within organisations. However, recent trends in the literature suggest that there is a lack of convergence of ideas and that the knowledge in the area is still in a relatively ‘untidy’ state. ...

Quality Management: Lessons from the NHS

Total Quality Management

Integrating Total Quality Management and Knowledge Management

In the early1980s when total quality management (TQM) was first introduced in companies as the way to achieve organizational success/excellence, it did not receive an immediate support and universal acceptance. Gradually the benefits of quality and quality management programs became evident and controversies disappeared. Twenty years later, organizations are facing precisely the same dilemma wi...

Higher Supply Chain Security with Lower Cost: Lessons from Total Quality Management

Supply chain security has become a major concern to the private and public sector, after the disastrous event of September 11, 2001. Prior to September 11, 2001, supply chain security concerns were related to controlling theft and reducing contraband such as illegal drugs, illegal immigrants, and export of stolen goods. But after September 11, 2001, the threat of terrorist attacks has heightene...